NATIONAL Express is looking for travel-loving senior citizens from East Hampshire to review its coach services in return for free travel.
The UK’s largest coach operator is looking to appoint a number of senior ‘travel ambassadors’ to help review and give feed back on services in return for free coach trips around the UK.
Ambassadors will be able to take a complimentary coach journey of their choice every month, after which they are invited to feed back their experiences using a simple form.
They will be asked to comment on different aspects of their journey and National Express will use the information to refine its customer experience.
The aim of having ambassadors from East Hampshire travelling during the summer is so they can give their perspective on some of the top holiday destinations on the UK-wide coach network.
Previously appointed National Express ambassadors Art and Anne Zarb, from Oadby in Leicestershire, originally appointed in 2013, have once again been selected, having explored the length and breadth of the UK by coach.
Art, 75, a former wedding photographer, and his wife Anne, 70, a retired dressmaker, dislike long car journeys but enjoy the stress-free nature of coach travel, as it enables them to sit and relax while someone else does the driving.
“It is such a fantastic thing to be able to travel around the country for free on very comfortable coaches and see all sorts of places. As ambassadors we’ve been sightseeing, we’ve gone to the beach, we’ve walked in the country. I’d thoroughly recommend it to anyone,” said Art.
National Express UK coach managing director Tom Stables said: “Customer engagement is absolutely key to continually improving our services and we’re really excited to once again launch a search for senior ambassadors.
“Our senior travellers are highly valued and discerning customers making them the perfect group to sample our services and give us their feedback. We’re really looking forward to hearing from older customers from Alton who would like to get involved.”
National Express offers a senior citizens coach card. Available to customers aged 60 and over, it gives users a third off all standard coach fares, including to airports, includes a dedicated seniors phone number and access to discounted third-party offers such as restaurants, hotels, and theatre trips.
To apply to become a senior ambassador, write to National Express, stating in no more than 150 words why you would make a great travel ambassador. Entrants must be aged 60 and over and be willing to share their experiences online. Apply to: David Wrottesley, Ambassador Competition, National Express House, Mill Lane, Birmingham, B6 5DD.






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